Privacy Policy

Last Updated: 20 May 2025

At Dyna Products Pty Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or interact with us.

1. What Information We Collect
We may collect the following types of personal information:

  • Name, business name and contact details (such as email, phone number, address)
  • Purchase and order details
  • Payment information (processed securely via third-party payment providers)
  • Website usage data via cookies and analytics tools (e.g., IP address, browser type, pages visited)

We only collect information that is necessary for us to provide you with our products and services.

2. How We Collect Your Information
We collect personal information when you:

  • Place an order or make an enquiry via our website
  • Contact us by phone, email or online form
  • Subscribe to our mailing list or request a sample
  • Interact with us via social media or other digital platforms

We may also collect limited, non-personal data automatically through cookies to improve your user experience.

3. How We Use Your Information
We use your personal information to:

  • Process orders and deliver products
  • Respond to enquiries and provide customer support
  • Manage and improve our website and services
  • Send updates, special offers or important information (only if you opt in)
  • Comply with legal obligations

We will never sell, rent or trade your personal information to third parties.

4. Sharing Your Information
We may share your information with trusted third parties only when necessary to operate our business or deliver our services. This may include:

  • Payment processors
  • Courier or logistics partners
  • IT service providers
  • Legal or regulatory authorities (where required by law)
  • All service providers are required to maintain the confidentiality of your information.

5. Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure. This includes secure servers, encrypted payment processing, and internal access controls.

6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if any of it is inaccurate. To do so, please contact us using the details below.

7. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, though this may affect the functionality of the site.

8. Links to Other Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately upon posting.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your data, please contact us at: Dyna Products Pty Ltd